10 Proven Tips for Choosing a Top Security Guard Company
We live in a world where nothing is safe or predictable. Our home, car, and personal belongings of high value are always at risk of being stolen or damaged, and the truth is that such uncertainty doesn’t allow us to sleep peacefully.
Our lives and property matter, and we cannot protect them all by ourselves. Hence, we need to hire an agency that provides the most advanced security guard services and can keep us, our family, and our valuable property safe from all kinds of perils.
Choosing the best guard services is not something you do every day, and it’s OK if you don’t know where to start. Therefore, we have prepared the ultimate checklist of the 10 useful tips for hiring a guard company that ensures a peaceful life and guarantees 24/7 top-notch security.
1. Understand Your Goals
Your needs and goals are the first and most important factor that should impact your final decision. Not all people share the same security concerns, which is why it is essential to make a list of things you would like to protect and then start looking for an agency that can do that efficiently and responsibly.
By understanding the goals you want to accomplish, you will narrow your choices and find the convenient services less effortlessly.
2. Find a Company with Certified and Well-Trained Security Guards
You don’t want to rely on companies whose guards don’t have enough experience in providing protection to people and their property. Therefore, the best security guard agency is the one that has been in the field for many years, and whose employees have gone through professional training and certification processes.
The best way to ensure a 100% protection is to find a company that has a track record of security success in every vulnerability aspect you are concerned about.
3. Get the Clear Picture of the Services You’ll Receive
To get the best services in line with your needs and goals, you need to craft a request for a proposal (RFP) and send it to the security guard companies that interest you. Ensure you include as many details as possible in the RFP since the companies won’t provide any information outside the request.
When crafting an RFP, ask about the following issues:
- Special scheduling
- Guard hiring process
- Training requirements
- Equipment and uniforms
- Client oversight
- Length of contract
- Terms of payment
- Armed/unarmed security
- Mobile patrols availability
- And more.
Try to be as comprehensive as you can, and don’t be afraid to ask about any concerns you might have in your request.
A contractor’s proposal should contain a complete list or manual of standard operating procedures. This is quite an important document that provides information about the guards’ responsibilities and exact definitions of their actions.
A proposal should be well-written and clear to anyone, allowing you to understand each part of it. Any poorly written document should not be considered.
4. Make Sure the Security Guards are Licensed by the State
It’s critical to hire private security guards licensed by the state. It means that they use state-authorized firearms and have gone through a professional training process that allows them to provide the highest security level to their clients.
Make sure you verify the guard’s licensing and accreditation before hiring them. All states keep records on licensed security firms, and you can always check their website whether a particular firm meets all the requirements regarding experience or potential issues they had in the past.
5. See If Security Guards Have Passed Essential Training
The personnel’s quality speaks for the private security company’s reputation, so it is important to check if all the guards are trained professionally and if they possess all the skills necessary for the job.
The best would be to hire a company whose guards have passed the training according to standards set by BSIS (Bureau of Security and Investigative Services). The BSIS aims to protect and serve the public and consumers, and so do the guards that follow the Bureau’s jurisdiction.
All guards should be able to understand and perform the following actions:
- Legal aspects
- Power to arrest
- Terrorism and WMD (weapons of mass destruction)
- Emergency and evacuation procedures
- Fire watch.
After they’ve completed 40 hours of specialized private security courses, guards should be able to understand and perform:
- CPR and first aid
- Retail loss prevention
- Safety awareness
- Conflict management
- Chemical agents.
The best security guard companies conduct additional training sessions every two or three months in order to keep their employees active.
6. Check for the Guards’ Insurance
Perils and accidents are an inevitable part of the guards’ job, which is why they should have adequate insurance policies that will protect you from the situations where a guard gets injured while on duty, or in case of property damages.
When it comes to insurance, a top-class security guard company should have the following policies:
- Broad Form General Liability Insurance (at least $3 million in total coverage and $1 million per accident).
- Guards who will be driving should possess an automobile liability insurance policy.
- All security firms must have worker’s compensation insurance that meets the state’s requirements.
- Liability coverage for all the tools the guards will be using (computers, golf carts, surveillance equipment, etc.).
- Professional liability insurance of your contractor must cover sexual harassment.
Insurance policies play a significant role in a company’s reputation, and we suggest you ask them all about their coverage before deciding to do business with them. Major jobs should have all the policies reviewed by an attorney or an insurance agent.
7. Consider the Hiring Process
Your security needs should be fulfilled by guard companies that take the hiring process quite seriously and whose employees are the best in the field. That said, it’s essential to pay attention to the contractor’s staff stability throughout history and see whether it is high or low.
High staff stability indicates a competent and satisfied workforce, and companies with dedicated guards often guarantee superior services. On the other hand, changing staff levels may jeopardize the company’s reputation and make it look less professional.
8. Pay Attention to the Guards’ Supervision and Availability
The common question that arises among people who hire security guard companies is, Who will supervise the guards while they are on duty?
Before making any commitment to a contractor, you need to make sure they provide enough information about the guards’ supervision. A reputable company should provide a certified supervisor, who will regularly visit your guards, ensuring that you are getting the highest service level.
A supervisor should be highly experienced, professional, and dedicated to the team. More complex jobs call for layered supervision that consists of the regular visits from the supervisor and occasional visits from higher-level staff. Also, make sure a 24/7 onsite control is included.
9. Hire Security Guard Agency that Uses the Latest Equipment
Equipment forms an essential part of the security job, which is why you should prioritize companies that use the most innovative tools and technologies to perform work-related duties. That way, you will get the highest safety level and fewer chances for things to go south.
Most companies use vehicles, computers, surveillance equipment, and other technologies to ensure an entirely safe environment. They may also use weapons, depending on whether you choose armed or unarmed security services.
Overall, make sure the company you hire provides a wide variety of equipment vital for the job, including weapons, uniforms, and similar.
10. Get Quotes from Different Security Guard Companies
Price is another critical factor worth considering. The price of security services depends on what type of protection you need and what for. That said, you can expect to pay a higher cost for hiring armed security with all the insurance policies than an unarmed guard with no insurance. Still, some other factors impact the total cost, as well.
If you want to get top-notch security without breaking the bank, we suggest you get quotes from various security guard companies. That way, you will get more options to choose from, as well as a clearer picture of what you can expect.
Security Guard Companies FAQs
If this is your first time to hire a security guard company, you must have many concerns. Let’s take a closer look at the answers to the most commonly asked questions that will help you better understand the concept of security services.
Whether you are throwing a big, lavish party or want to protect your recently founded small business, you need an elevated dose of security conducted by a professional guard company. The most reputable firms offer a wide variety of exceptional services, allowing you to get a customized plan based on your unique needs and goals.
Apart from protecting your property, business, and belongings, security guards bring a piece of mind, which is an essential aspect of our lives.
The cost of hiring security guards depends mostly on your needs. A reputable firm with competitive prices will address your goals without exceeding your budget while ensuring you are getting high-level services.
Curious about the security guard services cost? Request a quote now.
Yes, you can! Communication with clients is vital for guard companies, which is why their customer service is available around the clock. You can count on security guard service at any time, and you can contact your assigned guard whenever you need it.
Yes, there is. A guard hiring process is conducted with the highest level of professionalism, which means that a guard must have experience in the field in order to qualify for the interview. Also, most of the guards that work in representative agencies used to work for law enforcement or the military, which provides an extra dose of trustworthiness.
During the interview, HR can assess the applicants’ communication skills, professionalism, and overall competency. All guards must pass background checks and drug testing before they can be hired, while their employment history and personal references will also be verified.
Yes. All the guards must receive training in private security basics – legal aspects, emergency and evacuation situations, terrorism, etc. They should also be able to provide first aid and know the fundamentals of CPR, chemical agents, and other essential work-related aspects.
Of course. Some companies send security supervisors on the field to perform site inspections 24/7, making sure everything is under control. That said, an assigned supervisor will verify that the guard is at the spot, wearing the uniform, and performing tasks professionally.
Other firms may use a mobile application that requires the guards to be within 100 feet of the assigned spot so that they could check-in.
There is a wide variety of services that a company encompasses, and some of the most common ones are armed security, unarmed security, mobile patrol, and Firewatch.
Still, you can hire a guard for a specific industry, such as:
- Bank security
- School security
- Construction security
- Corporate security
- Event security
- Medical building security
- Parking lot security
- Hospitality security
- Retail security
- Residential security
- Warehouse security
Security services are also available for other industries, such as amusement parks, nursing homes, condos, pharmaceutical plants, theatres, etc.
Most businesses decide to hire a private security firm when they have received particular threats, when they must meet some safety requirements, or when they want to increase protection from criminal activity.